# Returns & Refunds Policy *Published:* 2026-05-23 *Author:* Ali Nahhas Returns & Refunds --------------------- Because every order is freshly prepared and because of food-safety regulations, all food sales are final and we are unable to accept returns once an order has been prepared or picked up. **We stand behind our food.** If anything is wrong with your order, please contact us within 24 hours of pickup or delivery and we will make it right — whether that means correcting the order or arranging an appropriate resolution. To report an issue, reach our team through our [Contact Us](https://aladdinshouston.com/contact-us/) page. Please have your order number ready. Catering orders require at least 24 hours’ notice and follow the same food-safety policy above.